Return or Report Damage

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Our goal is to ship all products exactly as ordered and on time. We understand that sometimes damage happens or items may not be as expected. If you encounter a problem with your shipment it is important to follow these guidelines.

Returns

Items may be returned up to 30 days after the delivery date. Items will be returned at the current market price to be determined by Total Source Mfg. Returned items are subject to a 25% re-stocking fee. The customer is responsible for shipping fees in sending the merchandise back to Total Source Mfg. Non-refundable items include those that are sterile and/or clean items that have been opened, custom or special order items, and items not purchased from Total Source Mfg.

All returns must be accompanied by a Return Merchandise Authorization (RMA) obtained by Customer Service. Please complete the following form and an RMA will be sent via email within 24hrs.

Company Name:
Contact:
Purchase Order Number:
Order Number:
Returning Item Number:
Quantity:
Reason For Return:

Damaged Shipments

Damage must be noted on the shipper’s bill of lading at the time of delivery. Please email Customer Service with damage details including:

  • Company Name
  • Purchase Order Number
  • Order Number
  • A scan of the noted BOL
  • Images of the damage

If a shipment was FOB Collect, it is your responsibility to submit a claim to your carrier. All claims will be processed within 24hrs but credits are subject to carrier approval and payment distribution. All invoices with claims pending must be paid in full. A credit will be issued separately.