Welcome to Total Source Support

Need to Track a Shipment, Change an Order, Report a Damaged Shipment, or Return? This is the place to reach our Customer Service team.
Once an order is placed it is immediately sent through our order pipeline to be pulled and prepped for same day shipment.

If you must change an order you may do so by emailing Customer Support at

There is no guarantee we can accommodate your changes, but we will do our best!

We aim to efficiently process every order that comes through our warehouse, so please note that changes may result in shipping delays.
Contact Customer Service
Preferred Methods of Order Placement:
Fax: 760.598.2145

or, Call Customer Service
Phone: 888.460.4440, option 1

Once your order has been submitted, it will go through the following five steps:
* Customer Service Input and Review
* Product Picking from Warehouse
* Confirmation Faxed to You
* Order Ships
* Invoice Faxed to You

STEP ONE: ORDER INPUT Your faxed, emailed, or called-in order is entered into our Customer Service System. At this time your order is reviewed for accuracy by one of our skilled Customer Service Representatives. Not only is your order checked against your current Purchase Order, we check back to previous orders to make sure the color, size, and/or quantity ordered is not unusual for you.

STEP TWO: ORDER PICKING A Picking Ticket is generated and transmitted to our distribution warehouse. Your order is picked and prepared for shipment. If you need to make changes to your order after the picking stage is complete, your order may be subject to re-stock fees.

STEP THREE: CONFIRMING YOUR ORDER Once your order is picked, an Order Confirmation is generated and emailed or faxed to you. The carrier will be listed as well as any backorder information. Please check the accuracy of this Confirmation, as this is exactly what we will ship you. If you find a discrepancy, please contact customer service immediately via email, fax, or phone.

STEP FOUR: SHIPPING Orders are shipped via UPS, or LTL Carrier depending on weight, destination, and transit times. After a shipment leaves our facility changes cannot be made to the shipping method.

STEP FIVE: INVOICING Orders are invoiced 24-hours after they are shipped. You will receive an emailed or faxed copy of your invoice with tracking numbers included.

You can use the tracking number on this page to track the status of your order online through Track Your Order.
Our Terms of Sale and Distributor Application can be found here:


Total Source Manufacturing
1445 Engineer Street
Vista, CA 92081

PO Box 234038
Encinitas, CA 92023-4038
P: 760-598-5599
F: 760-598-2145
Customer Service